Cell Phones and Pagers: For the comfort of all our Vital Living clients, please put your cell phone or pager on vibrate in the clinic/spa area.

Tardiness: Since our therapists and estheticians work within a structured schedule, we ask that you arrive on time for all scheduled appointments.  After a 10 minute tardiness, we will only be able to provide you with the reserved time remaining for your service.  You will be responsible for the full service reserved.

Children’s Policy: We ask that children only visit the clinic/spa when they are receiving services.

Vital Living Gift Cards:  We offer a variety of gifts perfect for any occasion. We will help you personalize a memorable experience for someone special.  Please note: gift cards are non-refundable but they are transferable.  
Communicating Your Preferences:  All aspects of treatment can usually be modified to your taste: amount of light, kind (or absence) of relaxation music, room temperature, and whether or not you choose to have a conversation or enjoy the treatment in silence.  If you want your therapist to work deeper or be gentler, let him or her know. Also, feel free to ask questions. Your therapist will appreciate knowing your thoughts and clarifying any issues you may have. If any part of your experience is unsatisfactory, please tell your therapist – they truly desire to provide you with superb service.  We have several therapists; you are free to schedule consistently with one therapist or to work with different therapists.  If your expectations are not met, please speak with Vital Living owners, Stacey or Janet. We strive to exceed your expectations and make your Vital Living experience exceptional – you are very important to us.

Gratuities:  Gratuities are not included in the price of the service. Gratuities are always appreciated but never required.  Between 15% and 20% is customary, but you may of course leave more or less.  For your convenience, your tip may be added to your check or credit card. 

Referral Policy:  Referring our services to others is the ultimate expression of appreciation for your therapist and the benefit you have received.  We value that so highly that we generously express our gratitude to you.  For every referral, we’ll deposit up to a $30 credit into your Vital Living Healthy Savings Account for future use.  You may redeem up to $30 per visit and apply it toward any service, excluding waxing.  You can receive massage or facials at half price all year if you want!  Or it’s a great way to try something new. Credit may only be redeemed for services and may not be combined with any other discount offer.  Credit may not be transferred to another user.  The amount is cumulative and rolls over into the following year. 

Cancellations and No Shows:  You will receive a courtesy reminder call confirming your appointment 24 - 48 hours prior to the day of your service and an email confirmation 2-4 days prior to the day of your service.  If your reserved appointment is not good for you, please let us know.  We appreciate knowing as far in advance as possible but at least 24 hours in advance to give the therapist an opportunity to fill the appointment time.  Late cancellations may result in a 50% charge.  If you don’t show for your reserved appointment time, you will be charged for the full service.

Packages and Group Appointments: We require a credit card number to reserve all packages and group appointments consisting of 2 or more people.  Failure to cancel your reservation 48 hours in advance will result in a 50% charge. We appreciate your cooperation as multiple therapists are involved.

Returned Checks:  A $25.00 processing fee will be applied to all returned checks.  We do however appreciate check payments as they keep our credit card fees down.